1. Introduction
Tech SEO Pros (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, website visitors, and partners. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, use our services, or interact with us. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant data protection laws.
By using our website and services, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our website or services.
2. Information We Collect
We collect and process the following types of personal data:
2.1 Information You Provide to Us
- Name, email address, phone number, and company name when you contact us or submit a form.
- Billing and payment information when purchasing our services.
- Any additional information you voluntarily provide via emails, chats, or other forms of communication.
2.2 Information Collected Automatically
- Technical Data: IP address, browser type, operating system, referring website, and pages visited on our site.
- Usage Data: Time spent on pages, click behavior, and other analytics collected via cookies and tracking technologies.
2.3 Information from Third Parties
- Data from service providers such as analytics tools, advertising networks, or social media platforms.
- Publicly available business information for lead generation and marketing purposes.
3. How We Use Your Information
We process your personal data for the following purposes:
- Providing Our Services: To communicate with you, fulfill contracts, and deliver technical SEO services.
- Improving Our Website: Analyzing visitor behavior to optimise our website’s performance and user experience.
- Marketing & Communication: Sending newsletters, promotions, or service updates (only if you’ve opted in).
- Compliance & Legal Obligations: Meeting our regulatory, tax, and legal requirements.
- Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent activities.
4. Legal Basis for Processing
We rely on the following legal grounds under UK GDPR to process personal data:
- Contractual Obligation: Processing necessary to fulfill our services.
- Legitimate Interests: For business operations like analytics, security, and marketing (where appropriate).
- Consent: When you opt in to receive marketing communications.
- Legal Obligation: When required by law or regulatory authorities.
5. How We Share Your Information
We do not sell personal data. However, we may share information with:
- Service Providers: Third-party vendors (e.g., hosting, analytics, payment processors) who assist in delivering our services.
- Legal Authorities: When required by law or to protect our rights.
- Business Transfers: If our business is acquired or merged with another entity.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience. You can manage cookie preferences through your browser settings. For more details, visit our Cookie Policy.
7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy. When data is no longer needed, we securely delete or anonymise it.
8. Data Security
We implement industry-standard security measures to protect your data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. International Data Transfers
If we transfer your data outside the UK, we ensure appropriate safeguards, such as standard contractual clauses or adequacy decisions, are in place to protect your rights.
10. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to Access: Request a copy of the data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your data under certain circumstances.
- Right to Restriction: Limit how we process your data.
- Right to Data Portability: Receive your data in a machine-readable format.
- Right to Object: Opt out of certain processing, including direct marketing.
- Right to Withdraw Consent: If processing is based on consent, you can withdraw it anytime.
To exercise any of these rights, please contact us at [email protected].
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Tech SEO Pros
Email: [email protected]